Our Policies

Please review our store policies below.

Privacy policy

Last updated: October 30, 2026

Oilswala operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Oilswala is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contactoilswala@gmail.com. You can find our other contact details on our contact information policy.

Terms of service

TERMS OF SERVICE — OILSWALA
OVERVIEW

Welcome to OILSWALA.

The terms “we”, “us” and “our” refer to OILSWALA. OILSWALA operates this online store and website and provides information, products, content and related services to customers in Pakistan (collectively, the “Services”).

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

By visiting our website, browsing our store, placing an order, or otherwise using our Services, you agree to these Terms of Service and any other policies referenced on our website, including our Privacy Policy, Shipping Policy and Refund/Return Policy.

If you do not agree with these Terms, please do not use our Services.

SECTION 1 — ELIGIBILITY & CUSTOMER INFORMATION

By using our Services, you confirm that you are legally capable of entering into a purchase transaction under applicable law or are using the Services with the permission and supervision required by applicable law.

When placing an order, you agree to provide accurate, complete and current information, including your name, mobile number, email address (where requested), delivery address and other information necessary to process and deliver your order.

OILSWALA will not be responsible for delivery problems caused by incorrect, incomplete or misleading information supplied by the customer.

SECTION 2 — OUR PRODUCTS

OILSWALA offers premium herbal hair-care products, including OILSWALA Hair Growth Oil.

We make reasonable efforts to display our products, packaging, colors and other characteristics accurately. However, actual product appearance may vary slightly due to photography, lighting, screen settings, packaging-production variations or updates.

Product descriptions and other information provided on our website are intended to help customers understand our products.

Individual experiences and results may vary depending on factors including hair condition, hair-care routine, frequency and consistency of use, lifestyle and other individual factors.

Unless expressly stated otherwise, no particular result or timeframe is guaranteed.

We reserve the right to modify product descriptions, packaging, pricing, offers or availability when reasonably necessary.

SECTION 3 — ORDERS

Placing an order through our website constitutes an offer to purchase the selected product(s).

OILSWALA reserves the right to accept, verify, place on hold or cancel an order where reasonably necessary, including in cases involving:

Incorrect or incomplete customer information
Duplicate or suspicious orders
Pricing or technical errors
Product unavailability
Unconfirmed Cash on Delivery orders
Suspected fraudulent or abusive activity

For Cash on Delivery orders, we may contact you through phone call, SMS or WhatsApp to confirm your order before dispatch.

Customers should provide a complete and accurate delivery address and remain reachable at the provided mobile number during the delivery period.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Returns, replacements and refunds are governed by our Refund/Return Policy.

SECTION 4 — PRICES & PAYMENT

All prices displayed on the OILSWALA store are in Pakistani Rupees (PKR/Rs.), unless otherwise stated.

Product prices, discounts, bundles, promotional offers and other promotions may be changed or withdrawn without prior notice.

The applicable price will generally be the price displayed when the customer places the order, subject to correction of obvious pricing or technical errors.

OILSWALA currently offers payment methods displayed during checkout, which may include Cash on Delivery (COD) and any other payment methods introduced by us in the future.

Where our website states that delivery is free, no standard delivery charge will be added to eligible orders covered by that offer.

SECTION 5 — SHIPPING & DELIVERY

OILSWALA delivers orders within Pakistan through third-party courier partners.

Estimated delivery times shown on our website are estimates rather than guarantees.

Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, strikes, remote delivery locations, operational disruptions or incorrect/incomplete customer information.

Customers are responsible for providing an accurate delivery address and a working mobile number.

For Cash on Delivery orders, customers should ensure that someone is available to receive the parcel and make the required payment.

If a parcel cannot be delivered because the customer repeatedly fails to receive the shipment, provides incorrect information or refuses a confirmed order without a legitimate reason, OILSWALA may restrict future Cash on Delivery orders from that customer where reasonably appropriate.

SECTION 6 — PRODUCT USE & INDIVIDUAL RESULTS

OILSWALA Hair Growth Oil is a cosmetic/hair-care product.

Results and experiences may differ between individuals. Images, customer experiences, progress journeys, testimonials or other marketing materials should not be interpreted as a guarantee that every customer will achieve identical results.

Customers should follow the usage instructions supplied with the product.

If you have a known sensitivity or allergy to any listed ingredient, you should review the ingredients carefully before use.

Discontinue use if irritation or an unwanted reaction occurs and seek appropriate professional advice where necessary.

Our products and website content are not intended to diagnose, treat, cure or prevent any medical condition.

SECTION 7 — RETURNS, REPLACEMENTS & REFUNDS

Returns, replacements and refunds are handled according to the OILSWALA Refund/Return Policy available on our website.

Customers should inspect their parcel after receiving it and contact us promptly if the product received is damaged, defective, incorrect or otherwise eligible for assistance under our Refund/Return Policy.

Additional evidence, such as photographs or an unboxing video, may be requested where reasonably necessary to investigate a claim.

Nothing in these Terms is intended to exclude rights that cannot lawfully be excluded under applicable consumer protection law.

SECTION 8 — INTELLECTUAL PROPERTY

All OILSWALA branding and original website content, including our name, logo, packaging designs, graphics, photographs, videos, written content and other brand materials, belong to OILSWALA or are used by us with appropriate authorization.

They may not be copied, reproduced, modified, distributed, commercially exploited or used to impersonate OILSWALA without our prior permission, except where permitted by applicable law.

Third-party trademarks and intellectual property remain the property of their respective owners.

SECTION 9 — THIRD-PARTY SERVICES

Our store may use services provided by third parties, including Shopify, courier companies, payment providers, analytics providers, advertising platforms and other service providers.

Certain parts of your experience may therefore be subject to the applicable terms and policies of those third parties.

We are not responsible for third-party websites or services that are outside our reasonable control.

SECTION 10 — RELATIONSHIP WITH SHOPIFY

OILSWALA is powered by Shopify, which enables us to provide our online store and related Services.

However, purchases made through the OILSWALA store are transactions between the customer and OILSWALA.

Shopify is not the seller of OILSWALA products and is not responsible for the products purchased from OILSWALA.

SECTION 11 — PRIVACY

Personal information collected through our store is handled according to our Privacy Policy.

We may collect information necessary to process orders, communicate with customers, arrange delivery, prevent fraud and operate and improve our store.

Because our store is powered by Shopify and may use other service providers, certain information may be processed by Shopify and other service providers where necessary to operate the Services.

Please review our Privacy Policy for further information.

SECTION 12 — REVIEWS, FEEDBACK & USER CONTENT

If you voluntarily provide OILSWALA with a review, testimonial, suggestion, photograph, video or other feedback, you confirm that the content is yours or that you have the necessary rights to provide it.

We will not intentionally present customer photographs, videos or testimonials as endorsements in a manner requiring permission unless we have the appropriate permission to use them.

You must not submit content that is unlawful, misleading, defamatory, abusive, infringing or otherwise violates another person's rights.

SECTION 13 — ERRORS & INACCURACIES

Our website may occasionally contain typographical errors, inaccurate information or omissions relating to product information, prices, promotions, availability, delivery estimates or other content.

We reserve the right to correct such errors and update information when reasonably necessary.

If a material error affects an order already placed, we may contact the customer to resolve the issue or cancel/refund the affected transaction where appropriate.

SECTION 14 — PROHIBITED USES

You may not use our website or Services:

For unlawful or fraudulent activities
To submit false or misleading information
To interfere with website security or functionality
To transmit malware or malicious code
To collect other users' personal information without authorization
To infringe OILSWALA's or another party's intellectual property rights
To impersonate OILSWALA or another person
To place fraudulent or intentionally false orders
To scrape, reproduce or commercially exploit our website content without authorization where such restriction is permitted by applicable law

We may restrict access to the Services where we reasonably believe these Terms have been violated.

SECTION 15 — DISCLAIMER

We make reasonable efforts to ensure that information provided through our website is accurate and useful.

However, except where required by applicable law, the website and Services are provided on an “as available” basis.

Individual product results are not guaranteed.

Nothing on the OILSWALA website should be considered medical diagnosis or medical treatment advice.

SECTION 16 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, OILSWALA will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Pakistani law.

SECTION 17 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify OILSWALA against third-party claims arising directly from your unlawful use of the Services, infringement of third-party rights or material violation of these Terms.

SECTION 18 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary while the remaining provisions will continue in effect.

SECTION 19 — GOVERNING LAW

These Terms of Service and your use of the OILSWALA Services will be governed by the applicable laws of Pakistan.

Nothing in these Terms is intended to remove or restrict any mandatory consumer rights available under applicable law.

SECTION 20 — CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, Services, policies or applicable requirements.

The latest version will be published on this page.

Continued use of our Services after an updated version becomes effective constitutes acceptance of the updated Terms, subject to applicable law.

SECTION 21 — CONTACT INFORMATION

For questions regarding these Terms of Service or your OILSWALA order, please contact us:

Trading Name: OILSWALA
Email: contactoilswala@gmail.com
Country: Pakistan
Phone/WhatsApp: +923133977719

Shipping policy

SHIPPING POLICY

At OILSWALA, we aim to deliver your order safely and conveniently to your doorstep. Please review the following shipping information before placing your order.

Order Processing

Orders are normally processed after they have been successfully placed and, where required, confirmed by the customer.

For Cash on Delivery (COD) orders, our team may contact you through phone call, SMS or WhatsApp to verify your order before dispatch.

Please make sure the name, phone number and delivery address provided at checkout are complete and accurate. Incorrect or incomplete information may result in delivery delays or cancellation of the order.

Delivery Across Pakistan

OILSWALA currently delivers all across Pakistan through third-party courier partners.

Delivery availability may vary for certain remote or non-service areas depending on courier coverage.

Free Shipping

We currently offer:

FREE SHIPPING ALL OVER PAKISTAN

on eligible orders placed through our official online store.

If any special delivery charges apply to a particular location or service in the future, they will be communicated to the customer before dispatch.

Estimated Delivery Time

Orders are generally expected to arrive within approximately:

3–7 working days after dispatch.

Delivery times are estimates and may vary depending on your city, courier operations, public holidays, weather conditions, remote-area accessibility or other circumstances outside our reasonable control.

Cash on Delivery (COD)

Cash on Delivery is available for eligible orders within Pakistan.

Customers selecting COD are requested to:

Provide a valid and reachable mobile number.
Provide a complete delivery address.
Keep their phone available when the courier contacts them.
Keep the payable amount ready when receiving the parcel.

If your order includes free shipping, you only need to pay the confirmed order amount upon delivery.

Order Confirmation

To reduce incorrect and fraudulent orders, OILSWALA may verify COD orders before dispatch.

We may contact you through the phone number or WhatsApp number provided at checkout.

Orders that cannot be verified after reasonable attempts may be placed on hold or cancelled.

Order Tracking

Once your order has been dispatched, tracking information may be shared with you through SMS, WhatsApp, email or another available communication method.

Courier tracking updates are provided by the respective courier company and may occasionally take some time to update.

Failed Delivery Attempts

Please ensure that you or an authorized person is available to receive your parcel.

If the courier is unable to deliver because:

The customer is unavailable,
The phone number is unreachable,
The delivery address is incorrect or incomplete,
The customer refuses a previously confirmed COD order,

the parcel may be returned to OILSWALA.

Repeated refusal of confirmed COD orders or repeated failed deliveries may result in restriction of COD availability for future orders where reasonably appropriate.

Delayed Shipments

While we make reasonable efforts to ensure timely delivery, delays can occasionally occur due to courier operations, weather conditions, public holidays, strikes, high order volumes, remote locations or other circumstances outside our control.

OILSWALA cannot guarantee an exact delivery date once an order has been handed over to the courier.

However, if your shipment is significantly delayed, you may contact us and we will assist you in checking its status with the courier partner.

Damaged or Incorrect Parcel

If you receive an incorrect, damaged or defective product, please contact OILSWALA as soon as possible after receiving your order.

We may request clear photographs and/or an unboxing video to verify the issue.

Eligible cases will be handled according to our Refund/Return Policy.

Changes to Delivery Information

If you need to change your phone number or delivery address, please contact us as soon as possible after placing your order.

Once an order has been dispatched, we may not be able to modify its delivery details.

Contact Us

If you have any questions regarding your order or shipment, please contact us:

OILSWALA
Email: contactoilswala@gmail.com
WhatsApp/Phone: +923133977719
Delivery Area: Pakistan

Contact information

Trade name: Oilswala

Whatsapp number: +923133977719

Email: contactoilswala@gmail.com

Refund policy

Refund & Return Policy

At OILSWALA, customer satisfaction is important to us. If you receive a damaged, leaked, incorrect, or missing product, please contact us within 48 hours of delivery with clear photos/video. After verification, we will arrange a replacement or refund where applicable.

Orders may be cancelled before dispatch. Once dispatched, cancellation may not be possible.

For any return, replacement, or refund request, contact us first:

Email: contactoilswala@gmail.com
WhatsApp: +923133977719

Please do not send any product back without contacting OILSWALA first.