Shipping policy

SHIPPING POLICY

At OILSWALA, we aim to deliver your order safely and conveniently to your doorstep. Please review the following shipping information before placing your order.

Order Processing

Orders are normally processed after they have been successfully placed and, where required, confirmed by the customer.

For Cash on Delivery (COD) orders, our team may contact you through phone call, SMS or WhatsApp to verify your order before dispatch.

Please make sure the name, phone number and delivery address provided at checkout are complete and accurate. Incorrect or incomplete information may result in delivery delays or cancellation of the order.

Delivery Across Pakistan

OILSWALA currently delivers all across Pakistan through third-party courier partners.

Delivery availability may vary for certain remote or non-service areas depending on courier coverage.

Free Shipping

We currently offer:

FREE SHIPPING ALL OVER PAKISTAN

on eligible orders placed through our official online store.

If any special delivery charges apply to a particular location or service in the future, they will be communicated to the customer before dispatch.

Estimated Delivery Time

Orders are generally expected to arrive within approximately:

3–7 working days after dispatch.

Delivery times are estimates and may vary depending on your city, courier operations, public holidays, weather conditions, remote-area accessibility or other circumstances outside our reasonable control.

Cash on Delivery (COD)

Cash on Delivery is available for eligible orders within Pakistan.

Customers selecting COD are requested to:

Provide a valid and reachable mobile number.
Provide a complete delivery address.
Keep their phone available when the courier contacts them.
Keep the payable amount ready when receiving the parcel.

If your order includes free shipping, you only need to pay the confirmed order amount upon delivery.

Order Confirmation

To reduce incorrect and fraudulent orders, OILSWALA may verify COD orders before dispatch.

We may contact you through the phone number or WhatsApp number provided at checkout.

Orders that cannot be verified after reasonable attempts may be placed on hold or cancelled.

Order Tracking

Once your order has been dispatched, tracking information may be shared with you through SMS, WhatsApp, email or another available communication method.

Courier tracking updates are provided by the respective courier company and may occasionally take some time to update.

Failed Delivery Attempts

Please ensure that you or an authorized person is available to receive your parcel.

If the courier is unable to deliver because:

The customer is unavailable,
The phone number is unreachable,
The delivery address is incorrect or incomplete,
The customer refuses a previously confirmed COD order,

the parcel may be returned to OILSWALA.

Repeated refusal of confirmed COD orders or repeated failed deliveries may result in restriction of COD availability for future orders where reasonably appropriate.

Delayed Shipments

While we make reasonable efforts to ensure timely delivery, delays can occasionally occur due to courier operations, weather conditions, public holidays, strikes, high order volumes, remote locations or other circumstances outside our control.

OILSWALA cannot guarantee an exact delivery date once an order has been handed over to the courier.

However, if your shipment is significantly delayed, you may contact us and we will assist you in checking its status with the courier partner.

Damaged or Incorrect Parcel

If you receive an incorrect, damaged or defective product, please contact OILSWALA as soon as possible after receiving your order.

We may request clear photographs and/or an unboxing video to verify the issue.

Eligible cases will be handled according to our Refund/Return Policy.

Changes to Delivery Information

If you need to change your phone number or delivery address, please contact us as soon as possible after placing your order.

Once an order has been dispatched, we may not be able to modify its delivery details.

Contact Us

If you have any questions regarding your order or shipment, please contact us:

OILSWALA
Email: contactoilswala@gmail.com
WhatsApp/Phone: +923133977719
Delivery Area: Pakistan